Refund Policy

Overview

FreeCV.org offers both free and premium services. Our core CV builder remains completely free, but we also offer premium templates and CV website hosting for users who want an extra edge.

All paid purchases are processed securely through Creem.io, our authorized payment provider. This refund policy covers every paid product and service offered through FreeCV.org.

The short version: 7-day money-back guarantee on all purchases. If you're not satisfied, we'll refund you — simple as that.

Refund Rules by Product

PRO Lifetime ($19 one-time)

Why this rule: the value of PRO Lifetime is the unlimited downloads + AI. Once you've taken a download, you've consumed the product.

BRAND ($99/year one-time)

Why this rule: once we register the domain in your name with the registrar (Namecheap/Cloudflare), the registration fee is paid to a third party and is not recoverable. You keep the domain regardless — you can transfer it elsewhere any time.

How to Request a Refund

Requesting a refund is straightforward. Here's what to do:

1. Visit our Contact Page and select "Refund Request" as the subject
2. Include your purchase details: the email address used for payment and the approximate date of purchase
3. Tell us why (optional but helpful) — your feedback helps us improve

That's it. No lengthy forms, no support ticket ping-pong. We aim to acknowledge every refund request within 1 business day.

Exceptions

While we aim to be as generous as possible, there are a few situations where refunds may not be granted:

• Repeated refund abuse: If a pattern of purchasing and immediately requesting refunds is detected, we reserve the right to decline future refund requests
• Fraudulent transactions: Purchases made with stolen payment methods or through other fraudulent means
• Violation of Terms of Service: If your account was suspended due to a breach of our Terms of Service

Even in edge cases, we'll always communicate clearly and give you a chance to respond before making a final decision.

Processing & Timing

Once your refund request is approved, here's what to expect:

• Approval: Within 1–2 business days of your request
• Processing: Creem.io processes the refund within 5–10 business days
• Back to your account: Depending on your bank or payment provider, it may take an additional 3–5 business days to appear on your statement

Refunds are issued to the original payment method used at the time of purchase. We cannot process refunds to a different payment method.

No Subscriptions

FreeCV does not sell any recurring subscriptions. There is nothing to cancel because there is nothing recurring. Both PRO Lifetime and BRAND are one-time payments:

• PRO Lifetime: pay $19 once, own it forever, never charged again
• BRAND: pay $99 for 1 year of service. When the year is up, we email you 30 days before expiry. If you want to keep the domain, you re-purchase manually. Otherwise it lapses — no auto-charge

If you previously had a monthly or yearly subscription from before May 2026, it was canceled and converted to PRO Lifetime free — you keep PRO forever with no further charges.

Our Free Service

Just to be clear: our core CV builder is and always will be free. Premium templates and CV website hosting are optional upgrades. You never need to pay to create, edit, and download a professional CV on FreeCV.org.

If you purchased a premium feature by mistake, let us know and we'll sort it out immediately — no questions asked.

Contact Us

Have questions about a refund or need help with a purchase? We're here for you.