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General Manager CV Example

A template for leaders who own the numbers, the team, and the customer experience.

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David Mitchell
General Manager
📍 Manchester, UK✉️ david.mitchell@email.com
Summary

Experienced General Manager with 8 years in hospitality and retail operations. Skilled at driving revenue growth, leading large teams, and delivering exceptional customer experiences across multiple locations.

Work Experience
General Manager at Hilton Hotels
  • Oversee daily operations of 200-room hotel with 65 staff and £4.2M annual revenue
  • Increased guest satisfaction scores from 82% to 94% through service excellence programmes
Area Manager at Costa Coffee
  • Managed 8 store locations with 45+ staff generating £3.8M combined annual revenue
  • Grew like-for-like sales by 12% YoY through staff development and local marketing initiatives
Skills
Team ManagementBudget PlanningPerformance ReviewsOperationsStrategic PlanningHiringKPI TrackingStaff Development

What Recruiters Look For

General Manager CVs need to demonstrate full P&L accountability, strategic thinking, and people leadership. Recruiters want to see revenue figures, team sizes, budget responsibility, and tangible improvements you drove. If you managed a site, region, or department, quantify its scale.

Key Skills to Include

P&L management, strategic planning, team development, performance management, budget control, stakeholder management, change management, and commercial awareness. Industry-specific skills matter too: revenue management for hospitality, shrinkage reduction for retail, throughput for logistics.

Common Mistakes

Focusing too much on day-to-day management and not enough on strategic impact. "Managed daily operations" is expected of every manager. "Redesigned operational workflow reducing costs by 18% while improving NPS from 72 to 89" shows strategic thinking.

Formatting Tips

Two pages maximum for experienced managers. Lead with a summary that states your scope: revenue managed, team size, number of locations. Use bold formatting for key metrics.

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