A template for CSMs who turn customers into advocates and drive expansion revenue.
Customer Success Manager with 5 years of SaaS experience managing enterprise accounts. Proven track record of reducing churn, driving product adoption, and expanding ARR through strategic customer partnerships.
Customer Success Manager CVs are all about retention and expansion metrics. Recruiters want to see your net revenue retention rate, renewal rate, expansion revenue generated, and portfolio ARR managed.
Customer retention, QBR facilitation, health scoring, upsell and cross-sell, onboarding design, Gainsight or Totango, stakeholder management, and product adoption metrics.
Describing customer relationships without metrics. State your NRR, renewal rate, and expansion revenue. If you reduced churn from 15% to 5%, that story needs to be in your opening summary.
One page. Include a Key Metrics section at the top: ARR managed, renewal rate, NRR, and expansion revenue. Use a clean, professional SaaS-industry template.
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