Hotel managers oversee the daily operations of a property — rooms, food and beverage, housekeeping, front office, maintenance, and the guest experience that ties it all together. You're responsible for the P&L, staff scheduling, brand standards compliance, and resolving escalated guest complaints that the duty manager couldn't handle. You'll work for chains like Marriott, IHG, or Accor, or for independent boutique properties where you wear more hats. Most general managers report to a regional director or owner, and your week is split between floor time, commercial review, and team development.
Victoria Lane
Hotel Manager
📍 Bath, UK✉️ victoria.lane@email.com
Summary
Experienced Hotel Manager with 8 years in luxury and boutique hospitality. Increased RevPAR by 24% and guest satisfaction scores to 94%+. Skilled in revenue management, team leadership, and creating memorable guest experiences.
Work Experience
Hotel Manager at The Royal Crescent Hotel & SpaApr 2021 — Present
Manage operations of 45-room 5-star boutique hotel achieving 94% guest satisfaction on TripAdvisor
Increased Revenue Per Available Room (RevPAR) by 24% through dynamic pricing and OTA optimisation
Deputy General Manager at Marriott HotelsSep 2018 — Apr 2021
Oversaw daily operations of 200-room hotel with 120 staff and £4.5M annual revenue
Managed £800K annual budget for housekeeping and maintenance with zero budget overruns
Hotel Manager CVs must show commercial performance, team leadership, and guest satisfaction. Recruiters want to see RevPAR improvements, staff turnover reduction, and satisfaction scores.
Key Skills to Include
Revenue management, P&L, guest experience, team leadership, Opera PMS, OTA management, health and safety, and event coordination.
Common Mistakes
Describing your hotel without showing your personal impact. State your RevPAR growth, cost savings, staff turnover improvements, and guest satisfaction increases.
Formatting Tips
One to two pages. Lead with your hotel type, room count, and key metrics. Show career progression from front desk to management. Include branded and independent experience.
Average Salary — Hotel Manager
United States
$65,000 – $110,000
United Kingdom
$48,000 – $80,000
Germany
$52,000 – $85,000
UAE / Dubai
$70,000 – $120,000
Canada
$60,000 – $95,000
Australia
$70,000 – $105,000
Figures in USD. Ranges reflect mid-level experience (3–7 years). Senior roles and major metro areas typically sit at the top of these bands.
Top 5 Interview Questions — Hotel Manager
1Walk me through how you'd handle a TripAdvisor review that described a serious service failure at your property.
Cover your internal investigation (talk to the team, review the booking notes), your public response (prompt, personal, and not defensive), and what systemic change you'd make to prevent a repeat. Owners and regional directors watch online reputation closely.
2How do you manage occupancy and RevPAR when a major event or competitor impacts your market?
Talk about dynamic pricing strategy, OTA exposure, direct booking incentives, and your relationship with your revenue manager. Show you understand the revenue levers, not just the service side of the business.
3Describe a time you had to turn around a poorly performing department.
Be specific — housekeeping scores tanked, F&B margins collapsed. Walk through your diagnosis, the actions you took (retraining, restructuring, replacing a team leader), and the measurable outcome.
4How do you maintain brand standards while also motivating a team that can feel like they're following rules for rules' sake?
The best answer links brand standards to guest satisfaction outcomes, not compliance. Describe how you communicate the "why" behind standards and involve team leaders in training delivery.
5Tell me about the biggest cost-saving initiative you implemented. How did you identify the opportunity?
Name the department, the specific saving (energy reduction, renegotiated linen contract, reduced overtime), and the annual value. GMs who can quantify their commercial impact are far more compelling than those who describe effort without results.
How to Tailor Your CV
Marriott, Hilton, and Accor typically grow GMs through their own management programmes — internal candidates should reference their brand-specific training (Marriott's Voyage programme, Hilton's GM Pathway) explicitly. Independent luxury hotels and boutique groups want a track record of RevPAR growth and guest satisfaction improvements with specific numbers attached.